RETURNS

• In order to be eligible for a full refund, all customers must return their items of purchase within 14 days of the delivery date.
• All items must be returned in perfect condition.
• All items must be unworn and unwashed.
• All items must be non-fragrant.
• All items must not be washed and tampered with.
• All items must not have any sign of being stretched.
• All items must have original ‘SENSHI’ tags attached.
• All items must be returned in their original ‘SENSHI’ packaging.
• All customers are responsible for their own postage costs as we do not offer free returns.
• We do not offer returns in store.

EXCHANGES

• Exchanges are free of charge and can be requested within 14 days.
• We do not offer exchanges in store.

REFUND

Refunds are credited to the original method of payment.
All returns and exchanges are examined by our quality inspection team. Once approved only then a full issue of a refund or exchange is made.

• Within 10 working days a full refund will be issued.
• Within 10 working days a full exchange will be issued.
• Working days are Monday to Friday, excluding U.K public holidays.

Please Note-

• We reserve the right to refuse a return or exchange if we believe the item does not meet our criteria.
• In order to start the return/exchange process- please follow the instructions provided in the envelope in the packaging.
• For any help or more information, please contact us.